Refund Policy

Gramin Public Seva Refund Policy

At Gramin Public Seva, we are committed to providing excellent service and ensuring customer satisfaction. However, we understand that there might be instances where you need a refund. Please read the following refund policy carefully.

1. Refund Eligibility

Refund requests may be eligible under the following circumstances:

• Duplicate Payment: If a payment has been made more than once for the same service.
• Service Not Provided: If the service or product was not delivered or performed as promised.
• Overpayment: If an amount exceeding the billed or required amount has been paid.
• Payment Error: If an incorrect amount has been processed due to a technical error.

Refunds are generally not available if the service or product has already been consumed or delivered, or if it is outside of the allowable refund period.

2. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at graminpublicseva@gmail.com or through our website contact form. Please include:

   • Your payment details (receipt, transaction ID, etc.)
   • A clear explanation of the reason for the refund request
   • Any supporting documentation (if applicable)

2. Review: Once we receive your request, our team will review it. We may require additional information or clarification.

3. Approval or Rejection: If your refund request is approved, we will process the refund to your original payment method within 2-5 business days. If rejected, you will be notified with an explanation.

3. Non-Refundable Services

The following services are generally non-refundable:

• Government fees and taxes that have already been submitted to local authorities.
• Any services or products that are consumed or used.
• Donations or contributions made to community projects or charitable causes.

4. Refund Timeframe

Once the refund is approved, the amount will be credited back to the original payment method (credit card, bank transfer, etc.) within 2-5 business days. Please note that depending on your bank or payment provider, it might take additional time for the funds to appear in your account.

5. Contact Information

For any questions regarding the refund process, or to submit a refund request, please contact:

• Email: graminpublicseva@gmail.com
• Phone: 9934383069, 6200948816

We are here to assist you and ensure that your concerns are addressed as quickly as possible.

6. Changes to This Refund Policy

Gramin Public Seva reserves the right to update or modify this refund policy at any time. All changes will be posted on this page, with the effective date indicated at the bottom.